Contact Springmill Villages Water Restoration

What should Springmill Villages homeowners do in the first hour after a leak?

Start with safety and the water supply, and call us while you work down this list.

• If the breaker panel is in the wet area, don't touch it. Stay on dry ground and let the crew or your electric utility deal with the power.
• If a pipe or supply line is leaking, close the main water valve. In homes with basements it's usually on the wall where the water line comes in from the street.
• A floor drain that's pushing water up is a sign the sewer line is backing up. Keep that area closed off and avoid flushing toilets.
• If you have a sump pump, check whether it's running. A tripped breaker or an unplugged cord is worth a look, as long as you can reach it without wading in.
• Frozen pipes usually split in outside walls or unheated spaces. Close the main valve, and don't try to thaw the pipe with an open flame.
• Move rugs and electronics off the wet floor, and set squares of foil or plastic under furniture legs so the finish doesn't stain the carpet.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What details help the crew show up ready in Springmill Villages?

A few details on the first call help the crew plan the visit before they leave.

• What started it, if you know, like a burst pipe or rain coming in.
• Whether it's clean water from a supply line or water that came up from a drain.
• Whether the basement is finished, because carpet and drywall change the drying plan.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• The age of the house, if you know it. Homes in Springmill Villages date mostly from the 1990s, and the decade tells the crew what kind of pipes to expect.
• Anything the crew needs to get in, like a gate code or where to park.
• Whether you've called your insurance company yet, and either answer is fine.

Short answers are enough, since the crew will look at everything again in person.

How does the first visit to your house work?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

Before anything is moved or removed, the crew documents the damage with photos and moisture readings for the photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

We document the damage with a photo report and walk you through what we found, so you can decide with your insurance company.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

What's worth knowing about water damage in Springmill Villages homes?

A lot of Springmill Villages dates from the 1990s. In homes that age, water heaters and washer hoses are common sources of leaks. Since many basements in the area are finished, a small leak downstairs can reach carpet and drywall fast. Pipes in outside walls and unheated garages are the ones most likely to freeze here in January and February. Mention any of this when you call, and the crew will plan around it.

What parts of Springmill Villages and nearby towns do we cover?

This number covers Springmill Villages and its neighborhoods, including these:

• Springmill Villages · most with basements
• Meadows at Springmill Villages · much of it from the 1990s, basements are common
• Springmill Villas & Towns · basements are common
• Countryside · homes from the 1990s, basements are common
• Merrimac · built mostly in the 1990s, most with basements

This number also takes calls from nearby Viking Meadows, Wood Wind Landing, Morgan Woods, Maple Knoll, Sedona, Centennial, Saddle Creek and Bridgewater Club. For addresses near the edge of the service area, call and the team will check whether a crew can get there. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What should you know before you call?

Who answers when you call this number?

This page is powered by Indy Roof & Restoration, the company Aaron Christy started in 2018. The company has a BBB A+ rating and has been BBB Accredited since 2019, which you can check on its BBB profile.

In 2025 it was named one of the Best Places to Work in Indiana among small companies. In January 2026, Aaron joined FOX59's Indy Now to talk about water restoration. The number on this page reaches the team any time, day or night.